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Friday, February 21, 2014

Honda Improves in 2014 J.D. Power Dependability Study


The J.D. Power & Associates Dependability study is an invaluable tool for consumers looking into buying a used or certified pre-owned vehicle, and the good news for those consumers over the course of the last few years has been that dependability has been on the rise.

This year, the industry average score for dependability dropped, however, which is all media has really focused on in terms of what’s relevant in the new study. We here at Pacific Honda feel like it’s worth pointing out that Honda was one of only a few automakers to actually see dependability scores improve for 2014.


In other words, the industry average may have taken a hit, but Honda is still improving.

The study looks at three-year-old vehicles, which this year meant 2011 model year cars. In last year’s study, Honda owners reported 119 problems per 100 vehicles, but this year, that dropped to only 114. The industry average in 2014 was 133.

Those numbers were good enough to place Honda as the top non-luxury brand in the industry, and sixth overall in the study. Last year Honda was second and seventh, respectively, so there’s no question that things are moving in the right direction.

Also worth noting is that five Honda models earned segment awards for their dependability, which is great for Honda dealers serving Lemon Grove and any customers who may currently be considering a used Honda CR-V, Honda Fit, Honda Crosstour, Honda Ridgeline, or Honda Element.

It’s nice to see that Honda vehicles continue to get more dependable, even as the rest of the industry goes in the opposite direction. Nothing makes us prouder than selling cars and SUVs that our customers can depend on.

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