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Wednesday, June 4, 2014

Honda Adds Standard Roadside Assistance to All 2015 Models




Beginning with the 2015 model year, all new Honda automobiles will be covered by a 24-hour nationwide roadside assistance program for the 3-year/36,000 mile new vehicle limited warranty term. The 2015 Fit and Pilot are the first vehicles in Honda's lineup to benefit from this upgrade to Honda's customer service program.
The program features a comprehensive list of roadside assistance services, including lockout service, fuel delivery and towing, plus reimbursement for trip interruption1 and assistance for alternate transportation2, hotel reservations2 and more. With the Honda Roadside Assistance service, if a driver experiences a problem while on the road, they can call the program's toll-free telephone number (866-864-5211) 24 hours a day, seven days a week from anywhere in the United States, Puerto Rico or Canada. So, should an owner suffer a lost key or their Honda run out of fuel, get a flat tire, require a jump start or need to be winched or towed, Honda Roadside Assistance will dispatch a service vehicle to perform one or more of these necessary services:
  • Assist the owner in unlocking the vehicle4
  • Deliver fuel3
  • Change a flat tire with the Honda vehicle's spare
  • Assist with use of the Tire Repair Kit (TRK)
  • Jump a battery
  • Winch the vehicle
  • Arrange to transport the vehicle to the nearest Honda dealership.
Additional program benefits include trip interruption reimbursement, alternate transportation2, hotel reservations2, airline information, message relay and directory assistance. Honda Roadside Assistance provides reimbursement consideration for up to $300 in expenses incurred during the first three days following a vehicle disablement that occurs 100 miles or more away from the Honda owner's primary residence1. This is to cover such costs as food, lodging, alternate transportation, a rental vehicle and/or commercial transportation. Upon request, Honda Roadside Assistance will attempt to secure a rental vehicle or taxi for the Honda owner and will assist in locating emergency lodging when away from home. The service can also provide information such as airline flight times and fares plus enhanced directory assistance for the location of nearby service stations, ATMs, banks, etc., including telephone numbers, addresses and directions. Should an emergency arise, Honda Roadside Assistance will attempt to contact persons for whom telephone numbers are provided, such as the owner's spouse or workplace, in order to relay important messages.
For More Information
Consumer information is available at automobiles.honda.com. To join the Honda community on Facebook, visit facebook.com/Honda. Useful information and services for Honda owners is available at owners.honda.com. For additional media information including Honda vehicle pricing, features and high-resolution photography, visit hondanews.com.
1The total Trip Interruption benefit is $300; $100 per day for three days maximum. Costs for reuniting the Honda owner with the vehicle are included in the total of $300 maximum benefit.
2Any third party costs (such as vehicle rental, taxi, lodging, flight fares, etc.) associated with the rendering of the Trip Continuation Services shall be borne by the driver requesting such service.
3Two gallons provided, not to exceed twice in a calendar year. Requires VIN at time of service request.
4The program covers owners up to $100 for emergency lockout services.
Cross Country Motor Club, Inc. (CCMC) acts merely as a dispatcher or referral service to persons or entities who provide the actual service. These persons and/or entities are independent contractors. Accordingly, CCMC assumes no responsibility for the acts, errors, omissions, negligence, malfeasance or misfeasance of such persons and/or entities. All persons availing themselves of this benefit of Honda Roadside Assistance are to look solely to such persons and/or entities for liability arising in connection therewith, and not to CCMC. Honda Roadside Assistance services are provided through Cross Country Motor Club, Inc., Medford, MA 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming, where services are provided through Cross Country Motor Club of California, Inc., Thousand Oaks, CA 91360. Honda reserves the right to limit services or reimbursements to an owner or driver when, in the judgment of Honda, the claims become excessive in frequency or type of occurrence. Honda also reserves the right to alter or withdraw the Honda Roadside Assistance program at any time without notice.

Source: Honda Media Newsroom

10 comments:

  1. That is really very nice news for all Honda lover. It adds stars to Honda service. Roadside assistance is very essential for car owners.
    breakdown recovery

    Thanks for sharing this with us..........nice post

    ReplyDelete
  2. It is great news that a vehicle manufacturer would offer assistance for their new cars. It shows that they have a lot of confidence in the durability and sustainability of their new cars. I wish I had something like this when my old Ford broke down on the side of the road. Luckily I had roadside assistance that towed my car to a nearby repair shop.

    http://www.twincountytowing.com/#!services/c167o

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  3. I've never needed roadside assistance before until this past summer and I'm so glad that I was able to receive assistance. I was stuck in the middle of nowhere in the Nevada desert. I was trying to make my way back to Washington after a vacation in Vegas.

    Jessie | http://www.airporttow.com/#!services/c158d

    ReplyDelete
  4. This is such a great idea. Roadside assistance is so important. I remember when my car broke down a few years ago and I called roadside assistance. It helped me so much.

    Susan Hirst | http://www.smartfleetmaintenance.com/roadside-assitance.html

    ReplyDelete
  5. Roadside services can be so helpful! I didn't know all these things were offered. That is awesome. I think that is such a smart thing for auto manufacturers to offer. http://www.dietztowingontario.com/Towing-Services-Roadside-Services-Ontario-CA.html

    ReplyDelete
  6. That is a new method to sell cars. I wonder if I can get this deal since I have an older model Honda? I am a disabled driver and I am always paranoid about breaking down in some random out of the way area.

    http://www.twincountytowing.com/#!services/c167o

    ReplyDelete
  7. Wow, that is so awesome that they offer such great roadside assistance. I remember back before I had a cell phone, I broke down on the side of the street. I had to wait for almost 20 minutes before another car came to help me. Something like this would have been really nice to have in my car. http://a1autounlock.com/roadside-assistance/

    ReplyDelete